Quotes Categories

Jan Carlzon Quotes

Business Executive, CEO of SAS

I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important.

Category: Goals

Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission.

Category: Problems

An individual without information can't take responsibility. An individual with information can't help but take responsibility.

Category: Responsibility